SHIPPING & RETURNS

NIYA Luxe Beauty

📦 SHIPPING POLICY

At NIYA Luxe Beauty, we are committed to delivering your order safely, securely, and efficiently.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be prepared for shipment and handed off to the carrier.

Shipping Carriers

We ship using trusted carriers to ensure reliable delivery:

• UPS
• USPS
• FedEx
• DHL

The carrier is selected based on your location and delivery requirements.

Delivery Time

Estimated delivery times vary depending on location:

• Domestic (U.S.): 2–7 business days
• International: 5–14 business days

Please note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or high-volume periods.

Signature Confirmation Required

For security and delivery assurance:

All orders require a signature upon delivery.

This means:

• Someone must be present at the delivery address to receive the package
• Carriers may attempt redelivery if no one is available
• You may need to coordinate with the carrier for pickup or rescheduling

This policy helps protect your order and ensures it reaches you safely.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking details.

You can track your order at any time using the tracking link provided in your email or directly on our website.

Incorrect Address Disclaimer

Please ensure your shipping address is accurate at checkout.

NIYA Luxe Beauty is not responsible for:

• Incorrect or incomplete addresses
• Failed delivery attempts due to unavailable recipients

🔄 RETURNS & REFUNDS

We stand behind the quality of our products and aim to ensure a smooth experience for every customer.

Return Eligibility

To be eligible for a return:

• Items must be unused and in original packaging
• Return requests must be made within 7 Days of delivery
• Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we do not accept returns on:

• Opened or used hair treatment products (Unless Approval)
• Items not in original condition
• Products damaged after delivery

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Processing time: 5–10 business days depending on your bank/provider

(Refund processing timelines align with standard expectations outlined in our policies )

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Provide photos of the item and packaging
• We will review and provide a replacement or resolution

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees are non-refundable

📩 NEED HELP?

If you have any questions regarding shipping, returns, or your order:

NIYA Luxe Beauty Support Team
Email: info@niyaluxebeauty.com
Website: https://www.niyaluxebeauty.com